DEPOSIT & PAYMENT POLICIES
For International tours
The deposit for International Tours is $1000 per person. Please refer to the detailed itinerary for specific deposit and payment information. If you prefer to pay your deposit using a credit card, the deposit must be made with MasterCard or Visa at the time of registration. If you would like to pay your deposit by check, money order, or bank transfer, your tour space will be held for 10 days to allow time for the BBB office to receive your deposit and completed registration form. All tour payments may be made by credit card (MasterCard or Visa), check, money order, or bank transfer (contact the BBB office for bank transfer information). These include initial deposits, second deposits, interim payments, final balances, special arrangements, etc. Full payment of the tour fee is due 150 days prior to the tour departure date.
CANCELLATION & REFUND POLICIES
CANCELLATION BY PARTICIPANT
For International tour prices of $9994 or less
Refunds are made according to the following schedule: If cancellation is made 180 days or more before the tour departure date, a cancellation fee of $500 per person will be charged unless the deposit is transferred to a new registration for another BBB tour that will operate within the next 12 months, in which case the cancellation fee will be $100 per person. If cancellation is made between 179 and 151 days before departure date, the deposit is not refundable, but any payments covering the balance of the fee will be refunded. If cancellation is made fewer than 150 days before departure date, no refund is available. This policy and fee schedule also applies to pre- and post-tour extensions.
For International tour prices of more than $9994
Refunds are made according to the following schedule: If cancellation is made 210 days or more before the tour departure date, a cancellation fee of $500 per person will be charged unless the deposit is transferred to a new registration for another BBB tour that will operate within the next 12 months, in which case the cancellation fee will be $100 per person. If cancellation is made between 209 and 151 days before departure date, the deposits are not refundable, but any payments covering the balance of the fee will be refunded. If cancellation is made fewer than 150 days before departure date, no refund is available.
CANCELLATION BY BBB
If BBB cancels a tour prior to departure without cause or good reason, BBB will provide the participant a full refund, which will constitute full settlement to the participant.
If BBB cancels or delays a tour or any portion of a tour as a result of any Force Majeure event, BBB will use its reasonable best efforts to refund any payments on the balance of the tour fee to participant; provided that, BBB will have no obligation to provide a participant with a refund and will not be liable or responsible to a participant, nor be deemed to have defaulted under or breached any applicable agreement, for any failure or delay in fulfilling or performing any term of such agreement. A “Force Majeure” event means any act beyond BBB’s control, including, without limitation, the following: (a) acts of God; (b) flood, fire, earthquake, hurricane, epidemic, pandemic or explosion; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest; (d) government order, law or actions; (e) embargoes or blockades; (f) national or regional emergency; (g) strikes, labor stoppages, labor slowdowns or other industrial disturbances; (h) shortage of adequate power or transportation facilities; and (i) any other similar events or circumstances beyond the control of BBB.
We strongly recommend the purchase of travel insurance to protect yourself.
Local Guided Birding Outings / Private Guided Birding
BBB Cancels
In the case that BBB cancels a local guided birding outing, including a private guided outing, or a guided group outing a full refund will be issued to participant(s) via the same method in which the payment was made.
Participant Cancels
In the case that a participant cancels the following will apply:
Local Guided Birding Outing
No refund for canceling a local guided birding outing.
Private Guided Birding Outing
29 days or less from scheduled outing – If you wish or need to cancel a Private Guided Birding Tour, please reach out to bijsbijsbijs@gmail.com to make arrangements. We will work to find a new date to render the agreed-upon services that is agreeable to both parties. If a new date is not possible or desired by participant, BBB will issue a full-refund minus a $50 administrative fee.
30 days or more from scheduled outing – If you wish or need to cancel a Private Guided Birding Tour, please reach out to bijsbijsbijs@gmail.com to make arrangements. We will work to find a new date to render the agreed-upon services that is agreeable to both parties. If a new date is not possible or desired by participant, BBB will issue a full refund.
In both cases above please allow 3-5 days to process the refund.
Merchandise
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery is not eligible for a refund or exchange.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bijsbijsbijs@gmail.com and send your item to: {4823 Ben Ave, Valley Village, CA, 91607}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you at the e-mail address provided by you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping Returns
To return your product, you should mail your product to: {4823 Ben Ave, Valley Village, CA, 91607}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at bijsbijsbijs@gmail.com for questions related to refunds and returns.
